Digital Designer – Mat Cover

Digital Designer

London, England
Hybrid – 3 days onsite East London | 2 Days from home
12 Month FTC

Introduction

We are looking for a Digital Designer to support the flagship loyalty experience of a leading fashion brand.

This loyalty programme sits at the heart of the business and is fast becoming its most important customer touchpoint.
Every design decision centres around loyal customers — how it looks, how it feels, how it performs.

If you love thinking about user journeys, digital storytelling and how creative and UX meet, this one’s for you.

The Opportunity

As Digital Designer, you’ll own the digital creative across digital, web and email.

You’ll design weekly loyalty emails (working from templates but continually improving them), refine UI elements across the app, and collaborate closely with developers to ensure what’s imagined can be delivered.

This role blends digital design, User interface thinking and branding — balancing creativity with usability and accessibility.

You’ll:

• Redesign and evolve loyalty templates across app and web
• Design weekly email communications
• Partner with developers to bring concepts to life
• Work alongside a conceptual designer to ensure cohesion
• Suggest smarter, more efficient design systems
• Keep improving the user journey across all touchpoints

This is a 12-month maternity cover, starting end of March / mid April, with handover built in.

About You

We’re looking for a confident Digital Designer with:

• 3+ years’ digital design experience
• Fashion, retail or luxury beauty experience
• Strong UI and e-commerce understanding
• Experience working with developers
• Advanced skills in Figma, Adobe Photoshop, Illustrator & InDesign
• Knowledge of After Effects (desirable)
• Confidence presenting to senior stakeholders

You’re proactive, systems-minded and comfortable suggesting improvements — not just executing.

What’s In It for You

• £38,000 – £40,000 PA
• Hybrid working
• Ownership of a flagship loyalty experience
• Cross-functional collaboration with creative, marketing and product
• A brand that truly values customer-first thinking

If you’re a Digital Designer (Loyalty) ready to shape a high-impact digital experience, we’d love to hear from you.

We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.