Job Title: Social Community Manager
Job Type: Contract
Salary Type: $4,000 – $7,000/month commensurate with experience and other relevant factors.
Location: Los Angeles, California, US
Work Location: Onsite, Hybrid/Remote
Tomorrow is looking for a passionate and proactive Social Community Manager to join a fast-growing team and dynamic team behind some of the most beloved children’s entertainment brands in the world. This is a unique opportunity to help shape and grow a vibrant online community for two of the most engaging and joyful franchises in the kids’ media space.
About the Brand
Our client is a globally recognised entertainment company that inspires children everywhere to laugh, learn, and grow. With a large portfolio, their content reaches families worldwide through a wide variety of platforms. Their work spans streaming video, music, toys, games, books, live events, and even theme park exhibits, making them a leader in enriching and educational children’s entertainment.
The Role
As Social Community Manager, you’ll be the first point of contact for fans and partners across social media, email, and mail. You’ll play a key role in building relationships with audiences – especially parents and caregivers – while gathering valuable insights to inform content and brand strategy. This role also supports content creation by feeding back community trends and performance data to the wider team.
Key Responsibilities
Community Engagement
- Own and refine the brand’s tone of voice to resonate with U.S. parent audiences.
- Monitor and respond to comments and messages across TikTok, Instagram, and Facebook.
- Foster discussions and manage Facebook Groups to build strong community relationships.
- Organize and manage online events and activities to boost engagement.
- Address inquiries and resolve issues promptly and professionally to build trust and loyalty.
Community Building
- Identify and engage with relevant brands, influencers, and thought leaders.
- Surprise and delight superfans and influencers through social interactions and gifting.
- Build and maintain off-platform relationships with parent and talent communities.
- Promote a positive, inclusive, and welcoming environment across all channels.
Trends & Insights
- Track and report on social trends and community sentiment to inform strategy.
- Stay current with parenting and kids’ culture trends in the U.S.
- Use community feedback to shape content themes and social storytelling.
Cross-Team Collaboration
- Coordinate with marketing, PR, and brand teams to ensure consistent messaging.
- Act as the “ear to the ground” for the broader team, surfacing key insights.
- Connect with influencers and ambassadors to explore collaboration opportunities.
- Collect and manage user-generated content (UGC) for use by the social team.
Goals
- Build and grow a thriving community of U.S. parents and caregivers.
- Foster brand loyalty through meaningful engagement and interaction.
- Support the social and brand teams in delivering best-in-class community management.
What We’re Looking For
- 2+ years of experience in social media, community management, or customer support.
- Experience with family-focused brands or parenting audiences is a strong plus.
- Deep understanding of how communities operate across major social platforms.
- Ability to work within a defined tone of voice and brand messaging framework.
- Proven experience growing social followings and driving engagement organically.
- Strong awareness of U.S. parenting culture and trends in kids’ entertainment.
- Excellent communication and organizational skills.
- Collaborative mindset and a positive, can-do attitude.
- Familiarity with how brands, talent, and influencers operate on social media.
We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.
